Return & Exchange Policy

At AcademySkin™, we are committed to delivering products of the highest quality.

Due to the nature of our skincare products and for hygiene and safety reasons, we do not accept returns, refunds, or exchanges for change of mind, incorrect purchases, or opened products.

Damaged or Faulty Products

If your order arrives damaged, broken, or faulty during transit, we will gladly replace the affected item.

To request an exchange, please:

• Contact us within 7 days of receiving your order.
• Email info@ivtherapyacademyaustralia.com with:
  • Your order number
  • A description of the damage
  • Clear photographs of the damaged product and packaging at the time you received it

Once your claim has been reviewed and approved, we will arrange a replacement at no additional cost.

Incorrect Orders

If you receive an incorrect item, please contact us within 7 days of delivery so we can arrange for the correct product to be sent.

Contact Us

If you have any questions regarding your order, please contact our customer support team. We are always happy to help.

Thank you for choosing AcademySkin™.

You can always contact us for any return question at info@ivtherapyacademyaustralia.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@ivtherapyacademyaustralia.com.